Terms of service

Effective Date: 21/04/2025

Welcome to Caistro Live Chat!
These Terms of Service (“Terms”) govern your use of our website, services, and applications (collectively, the “Service”). By accessing or using Caistro Live Chat, you agree to be bound by these Terms. If you do not agree, you may not use our Service.

1. Use of the Service

Caistro Live Chat provides real-time communication tools to assist businesses and individuals in engaging with their customers or users. You must use our Service only for lawful purposes and in accordance with these Terms.

By using the Service, you represent and warrant that:

  • You are at least 18 years old.

  • You have the authority to enter into these Terms.

  • All information you provide is accurate, complete, and up-to-date.

2. User Accounts

To access certain features, you may need to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use or security breach.

3. Prohibited Conduct

You agree not to:

  • Use the Service for any illegal, harmful, or fraudulent activities.

  • Violate the rights of others, including privacy, intellectual property, or other proprietary rights.

  • Transmit malware, viruses, or other malicious code.

  • Interfere with the integrity or performance of the Service.

We reserve the right to suspend or terminate accounts that engage in prohibited conduct.

4. Intellectual Property

All content and materials on Caistro Live Chat, including text, graphics, logos, and software, are owned by or licensed to us and are protected by intellectual property laws.
You may not copy, modify, distribute, sell, or lease any part of our Service or its content without our prior written permission.

5. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

6. Service Modifications

We may modify, suspend, or discontinue any part of the Service at any time without prior notice. We are not liable to you or any third party for such changes.

7. Disclaimers and Limitation of Liability

The Service is provided “as is” and “as available.”
We make no warranties, express or implied, regarding the Service, including but not limited to its reliability, availability, or ability to meet your needs.

To the fullest extent permitted by law:

  • We disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

  • We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

8. Indemnification

You agree to indemnify, defend, and hold harmless Caistro Live Chat and its affiliates, officers, agents, and employees from any claim, liability, damage, or loss arising out of your use of the Service or your violation of these Terms.

9. Governing Law

These Terms are governed by and construed under the laws of [Insert Jurisdiction], without regard to its conflict of law principles.

10. Changes to Terms

We may update these Terms from time to time. When we do, we will revise the “Effective Date” above. Your continued use of the Service after changes means you accept the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact us